Enjoy free shipping on all orders $50+ every single day. Shipping costs vary by your selected delivery method. Please use the chart on our Shipping Information page for more details. page for more details.

We offer a number of shipping options to fit your needs.With the exception of furniture and other oversized items, we ship to all US territories and APO/FPO/DPO addresses.Orders shipped to PO Boxes are sent via First-Class Mail, USPS Priority Mail, and UPS SurePost. Unfortunately, we cannot offer express and/or overnight shipping for these locations.We also offer store pickup as an alternate shipping options. Orders will be shipped within 4-8 days, and you’ll receive a notification email when your order is ready for pickup. At this time, furniture and select items are unavailable for pickup at a store.

At checkout, we will provide you with an estimated delivery date for your order—this date will also be noted on your Order Confirmation email. This estimated delivery date includes processing time as well as extra time to account for weekends and/or national holidays. Express or overnight orders placed after 1 PM typically ship the next business day.Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. You will not be charged any additional shipping and handling fees.Occasionally, items may be out of stock or backordered.Click here for more information about backorders and estimated delivery times.

As soon as we receive your order, we start working on it right away. While we’re unable to make changes to an order after it's placed, you do have a short window of about 30 minutes to cancel items before they begin processing. To see if your order is eligible for cancellation, review your order details by entering your order number and billing zip code.When cancelling eligible items, please note, all quantities of the selected item will be cancelled. If you do not see the “Cancel Items” option in the order details, we are unable to process a cancellation. However, once you have received your shipment, you may return or exchange any eligible items.

Once your order has shipped, you will receive a Shipment Confirmation email with a tracking number (be sure to check your spam folder). Please note that items are only officially charged to your selected method of payment once they have shipped.

Please check tracking information for the latest updates on your package's whereabouts. For standard shipping, if there haven't been any new tracking events after 7 days, please contact our service team. For expedited shipping, please reach out if your order has missed the expected delivery date.If your package is marked as delivered, but you have not are unable to located it, please first check the surrounding areas of the delivery location and allow two additional business days from the "delivery date" just in case the carrier is running behind. Occasionally, packages will be scanned ahead and marked "delivered" before the true delivery.Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date.

Yes, of course!

Most Terrain stores also have a selection of furniture on display. If you are looking for a particular item, we recommend calling to see if your local store has any available to view.

Unfortunately, we do not offer samples or swatches at this time.

Unlimited Furniture Delivery items will arrive via White Glove, Threshold, or Doorstep Delivery Service. You will enjoy one flat-rate delivery fee for all eligible styles. Orders containing more than one Unlimited Furniture Delivery item will be consolidated and delivered together. If you prefer to receive your items as they become available, please contact our furniture specialists after submitting your order.

Furniture will arrive 1-3 weeks after your order is in stock and available to ship. Delivery methods, timing, and fees vary from item to item, so be sure to check individual product pages for delivery specifics. Learn more about Unlimited Furniture Delivery here.

Furniture and other oversized items are unable to ship to US territories, Alaska, Hawaii, islands within the continental US, PO boxes, APO/FPO addresses, and locations outside of the US. Other oversized home items will ship via ground services and are subject to standard shipping charges. Additional handling surcharges may apply.

Some items may be eligible for multiple flat-rate delivery options. Please be sure to check individual product pages for delivery specifics.

We are happy to provide three Unlimited Furniture Delivery services. Availability varies by item.

Our White Glove Delivery service includes delivery to your room of choice, as well as unpacking, assembly (excluding chandeliers, mirrors, bath vanities, and hanging furniture), and debris removal. Once your items are with our carrier, you will receive an email that outlines how to schedule a delivery.

Threshold Delivery is available for select items and includes delivery to the first accessible area inside your home. Assembly and debris removal are not included.

Doorstep Delivery is available for select items and includes in-box delivery to your front door. There is no need to schedule a delivery or provide a signature. You will receive an email 1 to 2 days prior notifying you of your scheduled delivery date. For multi-unit buildings, items will be placed in a secure lobby area or with a building attendant. Please note, you are responsible for bringing items into your home. Assembly and debris removal are not included.

Please note that our delivery partners are unable to take or move furniture that you are replacing. Please plan accordingly!

Unlimited Furniture Delivery item(s) eligible for White Glove and Threshold delivery services will be ready to ship on or around the estimated availability date quoted upon order placement and also in your order confirmation email. From time to time these dates may change based on item availability. Once your items are with our carrier, you will receive an email that outlines how to schedule a delivery. Please contact our furniture specialists if you have any questions regarding your ready-to-schedule date.Doorstep Delivery items are delivered in-box to your front door. There is no need to schedule a delivery or provide a signature. You will receive an email 1 to 2 days prior notifying you of your scheduled delivery date. Please note, you are responsible for bringing items into your home. Assembly and debris removal are not included.

As you prepare for your White Glove Delivery, please clear a path to the room(s) of your choice and the space where furniture will be placed prior to delivery, as the delivery team cannot move your existing furniture. We also suggest protecting anything that may be susceptible to damage, such as floors, furniture or entryways. We recommend that you move pets to a separate room.

To make changes such as updates to your shipping address, item exchanges, or cancellations, please contact our furniture specialists. To check your order status, you can Track Your Order at any time or contact our furniture specialists.

We do not recommend treating your Terrain furniture or décor with any additional cleaning or protective products. Please reference the care instructions provided on each item's product page to learn how to best care for your product.

Terrain fabrics are resistant to UV damage and fading. Our fabrics have UV blocking agents applied which protect against prolonged exposure to sunlight, wind, rain and humidity. Our fabrics have gone through a special treatment to reduce the fabric absorption of soil and stains – keeping fabric looking clean fresh, and new. Our fabric is also water repellent.

Returns or exchanges must be accompanied by an original sales receipt or with a successful receipt lookup.For all non-plant products returned within 30 days, a refund will be issued to the original form of payment at the original selling price. If returned after 30 days, a merchandise credit for the original selling price will be issued. After one year, we will no longer accept returns or exchanges. For online orders, the window for returns and exchanges will be determined by the delivery date of the shipped items.Furniture items may not be returned in stores. If your item(s) arrived via delivery service, please contact our furniture specialists to schedule a complimentary return pick-up within 30 days.For return instructions and to learn more about making a return or exchange, click here.

Return labels are only available for orders shipping to the continental US and no additional postage is required. However, a $5.95 shipping charge will be deducted from your refund unless you are processing an exchange. Please note, shipping fees are non-refundable. Please allow approximately 1-2 weeks for processing. Additional delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).Unlimited Furniture Delivery items cannot be returned using a return label. Please contact our furniture specialists.For information on exchanges and associated costs, please click here.

Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. For a faster refund, your return label and return slip should correspond with the items in your package. Please process and mail multiple returns individually.If we receive your items within our return window, your refund will be applied to the original method of payment and will post approximately 1-3 business days after the processing date. If we receive your items outside of the return window, a merchandise credit will be sent to the email address used for the purchase. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Gift card purchases will be refunded in the form of a merchandise credit.Be sure to obtain a tracking number, and a receipt from the carrier, for your records.Please note: Terrain is not responsible for shipping fees, lost returns, or non-Terrain items shipped back to us in error. Please obtain a tracking number for your records.

Yes, it most certainly can. If you make a return in store, let the store associate know your preferred method of refund. We are unable to process returns at our warehouse for items purchased at a Terrain store.If you are making a return by mail, select Order Status to print out a return label. Select GIFT when processing your return to receive an e-gift card. The original order number and billing zip code is required to process your gift return. If you don't have this information, please contact us.

Price Adjustments If you have purchased items that are now on sale, we will gladly offer you a one–time price adjustment on full-price purchases only. Please contact us with an original sales receipt within 14 days of original sales purchase.For online or phone orders, please contact us. We do not offer price adjustments on shipping charges.For store purchases, please contact or stop by your local store. Visit our store locator to find the location nearest you.If your item(s) have already shipped, your price adjustment refund will post to the original payment method in approximately 1-3 business days after the processing date. If your item(s) have not yet shipped, your order total will reflect the refund when you are charged. If you return an item that has been price adjusted, you will be refunded the adjusted amount.Price Differences We make every attempt to have consistent pricing throughout our catalog, website, and stores. Occasionally we offer website-exclusive promotions, but we will gladly match shopterrain.com prices in our stores. Please contact us if you have any questions about pricing.Taxes We are required to collect sales tax in all US states as required. Additionally, we are also required to collect tax in Puerto Rico.CO Retail Delivery Fee Effective July 1, 2022, Colorado imposes a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax.The retailer or marketplace facilitator that collects the sales or use tax on the tangible personal property sold and delivered, including delivery by a third party, is liable to collect and remit the retail delivery fee. Deliveries include when any taxable goods are mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado.

Your security and safety are very important to us. We require verified mobile phone number for login to help ensure the only person able to log into your account is you. Plus, no more passwords to reset or remember!Standard message & data rates may apply.

At this time adding a mobile number to an existing account is optional. However, we strongly recommend adding mobile authentication to improve the overall security of your account. We will eventually require mobile number authentication for all customers, but you have some time before that change goes into effect.

If you are requesting a code via email, please allow up to 5 minutes for the code to be delivered to your inbox (check your spam folders, too!). Codes delivered via SMS should be sent immediately.Still experiencing issues? Make sure you are logging in to an existing account. If the code you requested has still not arrived, you may not have an account linked to that email address. Please create an account, and request a code once more.

Be sure you are using the most recently requested code. If your code came through SMS it is only valid for 5 minutes. If you received via email, it is valid for 15 minutes.

In order to protect your account, we have a limit on the number of times you can request or submit a code for login. Make sure you are logging in to an existing account. If the code you requested has not arrived, you may not have an account linked to that email address. Please create an account or try again in 15 minutes!

If your mobile number has changed since creating your account, please sign in to your account using your email address and the one-time code sent to your inbox. Once logged into your account, visit My Account to edit your mobile number.

We accept Visa, MasterCard, American Express, Discover, Afterpay, Link and Terrain and Anthropologie gift cards and e-gift cards issued in USD.Terrain Cafe Gift Cards can be redeemed in Terrain Cafe locations only and cannot be used online or in stores.Retail Gift Cards + E-Gift Cards Terrain gift cards can be redeemed or purchased online or in our store locations. E-gift cards may be purchased online and will be emailed to your recipient. Retail gift cards can be used in Terrain stores and nurseries and online. Terrain Cafe Gift Cards can be purchased online.Please note: All gift cards and e-gift cards are only valid for redemption in the currency they were originally purchased.Cafe Gift Cards Terrain Cafe gift cards can be purchased online and in Terrain Cafes. Terrain Cafe Gift Cards can be redeemed in Terrain Cafe locations only and cannot be used online or in stores.Payment Issues If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order. For further assistance, please contact us.

Link is a third-party service that lets you pay quickly and securely at hundreds of thousands of businesses.At checkout, just look for the Link logo below your payment options. You’ll always have a chance to review your order before confirming your purchase with Link.For more information regarding Link or to manage or delete your Link account, please visit Link's support site, here.

Your selected method of payment will be charged once your items have shipped. You may see a preauthorization on your selected method of payment prior to delivery.You will receive an email notification confirming shipment (be sure to check your spam folder).

You should have received an email with more details on your order cancellation to the email address linked to your order. Please check your spam folder, and contact us if you need more information.

Want something sooner? Pick up your online selections in person at a store! Here's how: When you find an item you'd like to purchase on shopterrain.com, select a size and color to see availability at a store near you. Add the item to your cart and proceed to checkout. Once in checkout, select "Pick Up" as the ship method, and finalize the Pickup location.At this time, furniture and select items are unavailable for pickup at a store.

Shortly after placing your order, you'll receive a confirmation email that details your item(s), shipping and payment methods. This does not mean your order is ready to be picked up. You'll receive a separate notification email when your order is ready at your selected store. Remember to check your junk e-mail and add terrain@st.shopterrain.com to your address book to ensure you receive notifications. Wait for this notification before heading to the store!

Once every item in your order is ready for pickup, your order will be held for four days. Orders not picked up within this timeframe will be cancelled, and your method of payment will not be charged.If you need to schedule a 24-hour extension, please contact us directly at 877.583.7724.

Please bring your order confirmation email (print out or show on your mobile device). You may also have someone else pick up your order, so long as they bring the order confirmation.

Your method of payment will not be charged until your order is picked up. While you may see a pre-authorization on your selected method of payment prior to pick up, this will not post to your account until you have retrieved your order.

Good news! Gift wrap can be added to eligible items once in your basket. Look for the gift box icon and select your preferred gift wrap option. Don’t forget to add a gift message at checkout!If you do not see the gift box icon, unfortunately, your item is not eligible for gift wrap services.