Frequently Asked Questions
Mobile Authentication Login & Account Creation
Why do you want my mobile number?
Your security and safety are very important to us. Using a verified mobile phone number for login helps us ensure the only person able to log into your account is you. Plus, no more passwords to reset or remember!
Standard message & data rates may apply.
I received an email about updating my account with a mobile number. Is this a requirement?
At this time adding a mobile number to your account is optional. However, we strongly recommend you take this step to improve the security of your account. We will eventually transition to mobile number authentication for all customers, but you have some time before that change goes into effect.
I'm attempting to log in to my existing account, but I didn't receive a code. Why?
Make sure you are logging in to an existing account. If the code you requested has not arrived, you may not have an account linked to that email address. Please create an account, and request a code once more.
Why can't I use my password to log in?
Once a mobile number has been added and verified for your account, you can use that number plus a one-time code to log in to your account. Using a verified phone number for login helps to ensure that you are the only person who has login access to the account.
Why is my code showing as invalid?
Please be sure you are using the most recently requested code. If your code came through SMS it is only valid for 5 minutes. If you received via email, it is valid for 15 minutes.
While attempting to log in, I received an error message saying I'd reached the maximum number of login attempts. What should I do?
In order to protect your account, we have a limit on the number of times you can request and submit a code for account login. Make sure you are logging in to an existing account. If the code you requested has not arrived, you may not have an account linked to that email address. Please create an account or try again in 15 minutes!
I don't have a mobile number. Can I create an account?
Unfortunately, at this time, it is not possible to create an account with a landline or VOIP phone number. You can still browse and shop our family of brands as a guest.
After I completed the CREATE ACCOUNT steps, I didn't receive a code. Why?
If you are requesting your code via SMS, you should receive the code immediately. If you have requested a code via email, it may take up to five minutes. Our verification code is the phone number '22002,' which may be blocked by your phone carrier. Check Settings > Messages > Blocked Contacts to see if the phone number 22002 is blocked. Upon unblocking the number, you should receive a verification code. If that number is not blocked and you still have not received a verification, text START to 22002 and resubmit the create account form.
My mobile number has changed. How do I access my account?
If your mobile number has changed since creating your account, sign in to your account with your email address and one-time code. Next, visit My Account to edit your mobile number.