Frequently Asked Questions

Interior designers, decorators, architects, real estate developers, investors, owners, and purchasing agents are all eligible to enroll in the Terrain Trade Program. At this time, home stagers are ineligible for this program. If you have any questions about qualification particulars, please feel free to contact our team here.

Members of the Terrain Trade Program enjoy a 20% discount on eligible home and furniture purchases at Terrain retail locations and online at shopterrain.com. There is no minimum purchase required and no annual membership fee. Please note that some product exclusions apply, which will be clearly noted at checkout online. For questions about exclusions in-store, our sales associates will be happy to assist.

Your Terrain account is a customer profile that keeps your order history all in one place and applies your membership discount once you have enrolled. If you do not yet have an shopterrain.com account, please create one here under the “Create An Account" section. Once that is set up, your membership will be linked to your account and is how your discount is applied at checkout online or in store. All of your online orders will be visible in your account dashboard under “Order History.”

Once you have submitted your application, please email us digital or scanned copies of your qualifying documents. Please include the applicant’s name in the subject line of the email, and make sure to send the documents using the email address you used for your membership application.
Once the documents and your application have been received, you can expect an email regarding your membership status. If any information is missing from your application, our team will reach out to assist.

Applicants can submit any two of the following with their completed application:

• Interior Design Certification/Major Design Organization identification such as NCIDQ, CCIDC, ASID, IIDA, AIA, APLD, ASLA, CID, IDS
• Valid membership to a major residential or commercial development business organization such as NAHB, NAA, etc.
• Business License that gives a clear indication that you are a working professional in a Trade, Commercial, or Hospitality industry
• Resale or Sales Tax Certificate number only required if you wish to make tax-exempt purchases Business card with design profession listed that gives a clear indication that you are a working professional in a Trade, Commercial, or Hospitality industry
• Company website: A registered domain in your company name that highlights past projects and gives a clear indication that you are a working professional in a Trade, Commercial, or Hospitality industry

Yes! We encourage each individual at your company to apply for membership. Each approved applicant will receive a unique membership linked to their email address. Please note that membership in the Terrain Trade Program is non-transferable and intended for individual use. Membership benefits should only be used by the person whose name and email address are associated with the account.

Click "Sign In" at the top right corner of Anthropologie.com. From there, enter the email address and password associated with your account. Please note: The sign-in for members is the same for all other Anthropologie customers.

Online purchases can be made once you are logged into your shopterrain.com account. After logging in, eligible items that are placed in your basket will automatically reflect your membership discount.
If you are shopping in a store, please provide the store associate with the email address tied to your membership account or the acceptance email you received when your application was approved.

Resale Certificates For Tax-Exempt Purchases (within the United States): To make a tax-exempt purchase in a state(s) in which you maintain tax-exempt status, please provide your Resale or Sales Tax Certificate in advance so that we may add this to your account. Please note: Sales tax is collected based on the ship-to address of each order. For any order shipping outside of your home state, you would need to provide that state’s Resale Certificate or Sales Tax Certificate.

Per our price adjustment policy, we will gladly offer you a price adjustment if the original date of shipment was within 14 days of your application approval.

Yes! Please note: The membership discount applies on top of permanent markdowns, but cannot be combined with limited-time promotions. For example, if there is a bedding event offering 30% OFF "this weekend only,” you would receive 30% OFF your order instead of your membership discount.

The return policy for the Terrain Trade Program purchases is the same as our standard return policy and can be viewed here: Terrain Return Policy.

To make any updates to your account information, please email us, and our team will be happy to assist with updating your account.