Frequently Asked Questions
I submitted my application. What’s next?
Approved members will receive an email notification within 5-7 business days.
If you have an existing account with your email address on shopterrain.com, your trade account will be applied to your existing credentials. If you do not already have a shopterrain.com account, please create one here prior to applying.
Upon approval, your membership will be linked to your account and is how your discount is applied at checkout online or in store. All of your online orders will be visible in your account dashboard under “Order History.”
What is the trade discount?
If you’re a designer or landscape architect, we encourage you to become part of our Terrain Trade Program. As a member, you’ll enjoy 20% off all non-sale purchases! Discount applies to non-sale items. There is no minimum purchase required and no annual fee for membership.
How do I place a tax-exempt order?
Resale Certificates For Tax-Exempt Purchases (within the United States): To make a tax-exempt purchase in a state(s) in which you maintain tax-exempt status, please provide your Resale or Sales Tax Certificate in advance so that we may add this to your account. Please note: Sales tax is collected based on the ship-to address of each order. For any order shipping outside of your home state, you would need to provide that state’s Resale Certificate or Sales Tax Certificate.
I placed an order before my application was approved. Can I still get the trade discount?
Per our price adjustment policy, we will gladly offer you a price adjustment if the original date of shipment was within 14 days of application approval.
You can email firstname.lastname@example.org with your order number for price adjustment.
If my firm has multiple designers, can I have a card for each of them?
Membership is not transferable, and is offered to individuals only. If your firm has multiple designers, each must individually apply for membership. Please make sure each applicant uses their own email address when applying.
What is your return policy?
Our return policy for trade customers is the same as our regular return policy, which you can find here.