Shipping Information

Shipping Information

Holiday Shipping
Find everything you need to know below about Holiday Shipping for arrival by December 24, 2019.

Not to worry! We'll upgrade your shipping, free of charge, to ensure you get your gifts on time. Items must be in-stock and available to ship on or before the order cut-off date. Backorders are not guaranteed.

Orders placed after the specified dates and times below cannot be guaranteed for holiday arrival.

STANDARD SHIPPING
48 STATES
order by
WED, Dec. 18, 10 AM EST

EXPRESS SHIPPING
48 STATES
order by
FRI, Dec. 20, 10 AM EST

OVERNIGHT SHIPPING
48 STATES
order by
MON Dec. 23, 12 PM EST

Holiday Shipping Exception Scenarios

*Furniture
order by
WED, Nov 27, 10 AM EST
*Items must be in-stock and ready to ship.

*Select Beauty/Home and Oversized Home & Décor
order by
TUES, Dec. 10, 10 AM EST
*These items will be indicated on their product detail pages and in checkout.

Alaska, Hawaii, US Territories, and APO/FPO/DPO addresses
order by
TUES, Dec. 10, 10 AM EST

PO Boxes
order by
TUES, Dec. 17, 10 AM EST

As delivery method, timing and fees vary from item to item, please refer to our individual product pages for delivery specifics.

Shipping Times

Regular delivery: 5-7 business days
Express delivery: 2-3 business days
Overnight delivery: 1-2 business days

We pride ourselves in handling your orders quickly, with most in-stock items shipping within 24-48 hours from our distribution center. Should your order include multiple items, they may arrive in separate packages and at variable times based on availability. We do not currently accept international orders.

*Express or overnight orders placed after 10 am EST will ship on the next business day.

 
Standard Shipping
Express Shipping
Overnight Shipping
Up to $49.99
$6.95
$16.95
$21.95
$50 - $99.99
$9.95
$19.95
$24.95
$100 - $199.99
$15.95
$25.95
$30.95
$200 - $499.99
$19.95
$29.95
$34.95
$500 or more
$49.95
$59.95
$64.95

Additional Charges
The additional fee listed under an item description is a special handling charge assigned to that particular item due to size, perishable nature, or other qualities that require extra care during shipping. This fee is added to the regular shipping charges detailed in the chart above.

Unlimited Furniture Items, Terrain Collective* Product + Select Oversize Delivery
Many of our furniture items, oversized items, and Terrain Collective products will ship via truck. Please allow 2-6 weeks for delivery of in-stock items. Please allow 8-10 weeks for production of custom pieces. With unlimited flat-rate delivery, no matter how many items you place in one order, you'll enjoy a $149 flat-rate fee for select furniture and oversized items. When all qualifying flat-rate items in your order are ready, you will be contacted by phone to schedule delivery. At that time, your selected method of payment will be charged. Rest assured, your items will be handled with care by our transportation service.

Oversized items, including furniture and Terrain Collective products, are only available for delivery within the contiguous United States; additional ferry fees may apply to select coastal locations at time of delivery. Shipment to international locations, U.S. territories, AK, HI, P.O. boxes, APO/FPO addresses, and express ship methods are unavailable for these items.

Contact us at furniture@shopterrain.com or 1-800-732-2306 Monday – Saturday, 8A – 10P EST and a representative will be happy to answer any of your questions.

*Items that are part of the “Terrain Collective” are artifacts: unique items chosen for their beauty and representation of the terrain lifestyle. Artifacts are often old or antique, but not always. An item is a part of the Terrain Collective and classified as an artifact due to its rarity, the difficulty involved in its discovery, or its limited production.

Backorders
You will be informed if an item is backordered at the time you add it to your shopping basket. You will also be given an approximate date of shipment. You will be notified via email of any changes to the item status.

International Orders
We do not currently accept international orders. Please contact us at service@shopterrain.com or 877-583-7724 if you have additional questions about shipping.

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