Shipping Information

Shipping Information

Enjoy 50% off all Easter candy + décor in stores and online, for a limited time. Discount reflected at checkout with promocode EASTERFLOWERS. One time use only. Additional shipping and handling surcharges still apply; please see individual product pages for more details. Cannot be combined with any other discounts including trade and employee discounts. Adjustments cannot be made to prior purchases. Does not apply to indoor containers or planted Design by Terrain arrangements.

Employees and eligible users, enjoy 40% off all regular price + sale price items from 04/18/19 at 11:59pm EST until 04/28/19 at 11:59pm EST. Please visit: for complete employee appreciation details. Cannot be combined with any other discounts including trade discounts. Adjustments cannot be made to prior purchases.

Unlimited Furniture + Select Oversize Delivery
As delivery method, timing and fees vary from item to item, please refer to our individual product pages for delivery specifics.

With unlimited flat-rate delivery, no matter how many items you place in one order, you'll enjoy a $149 flat-rate fee for select furniture and oversized items. When all qualifying flat-rate items in your order are ready, you will be contacted by phone to schedule delivery. At that time, your selected method of payment will be charged. Rest assured, your items will be handled with care by our transportation service.

Contact us at or 1-800-732-2306 Monday – Saturday, 8A – 11P EST and a representative will be happy to answer any of your questions.


Shipping Times

Regular delivery: 5-8 business days
Express delivery: within 3 business days
Overnight delivery: available for most items shipping within the contiguous U.S., with some limitations shipping to Alaska and Hawaii. Overnight orders placed on Friday will be shipped the following Monday. 

Please note that we are unable to ship to P.O. Boxes.

We pride ourselves in handling your orders quickly, with most in-stock items shipping within 24 hours of ordering; however, some orders may take up to 48 hours to process. Items ordered together may not be shipped out on the same day, and occasionally, some items are temporarily out-of-stock. You will be alerted to any shipping delay at the time of order. Should there be any other delay associated with your order, you will be notified within 10 days after placing your order.

*For Overnight and Express delivery, online orders must be places by 10 am EST.

Standard Shipping
Express Shipping
Overnight Shipping
Up to $49.99
$50 - $99.99
$100 - $199.99
$200 - $499.99
$500 or more

Additional Charges
The additional fee listed under an item description is a special handling charge assigned to that particular item due to size, perishable nature, or other qualities that require extra care during shipping. This fee is added to the regular shipping charges detailed in the chart above.

Furniture and Terrain Collective* Product
Many of our furniture items, oversized items, and Terrain Collective products will ship via a delivery service. Please allow 2-6 weeks for delivery. However, most regular, in-stock deliveries are scheduled and dispatched to the customer within 2-3 weeks of order placement. (Please allow 8-10 weeks for custom pieces.) You will receive an email or call from the delivery company, with instructions on how to schedule your appointment. Standard delivery hours are between 8am and 5pm, Monday through Friday, excluding holidays.

Oversized items, including furniture and Terrain Collective products, are only available for delivery within the contiguous United States; additional ferry fees may apply to select coastal locations at time of delivery. Shipment to international locations, U.S. territories, AK, HI, P.O. boxes, APO/FPO addresses, and express ship methods are unavailable for these items.

*Items that are part of the “Terrain Collective” are artifacts: unique items chosen for their beauty and representation of the terrain lifestyle. Artifacts are often old or antique, but not always. An item is a part of the Terrain Collective and classified as an artifact due to its rarity, the difficulty involved in its discovery, or its limited production.

You will be informed if an item is backordered at the time you add it to your shopping basket. You will also be given an approximate date of shipment. You will be notified via email of any changes to the item status.

International Orders
We do not currently accept international orders. Please contact us at or 877-583-7724 if you have additional questions about shipping.

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