Shipping Information

Shipping Information

As delivery method, timing and fees vary from item to item, please refer to our individual product pages for delivery specifics.

Shipping Times

Regular delivery: 5-7 business days
Express delivery: 2-3 business days
Overnight delivery: 1-2 business days

We pride ourselves in handling your orders quickly, with most in-stock items shipping within 24-48 hours from our distribution center. Should your order include multiple items, they may arrive in separate packages and at variable times based on availability. We do not currently accept international orders.

*Express or overnight orders placed after 10 am EST will ship on the next business day.

 
Standard Shipping
Express Shipping
Overnight Shipping
Up to $49.99
$7.95
$27.95
$32.95
$50 - $99.99
$10.95
$30.95
$35.95
$100 - $199.99
$19.95
$39.95
$44.95
$200 - $499.99
$29.95
$49.95
$54.95
$500 or more
$52.95
$72.95
$77.95

Live Plants that Ship 2nd Day Air
Live plants ship via 2nd Day Air at a $16.95 flat rate. Unavailable for delivery to international locations, US territories, AK, HI, PO boxes, and APO/FPO/DPO addresses. All other shipping methods are unavailable. Live plants ship directly from our greenhouse, Monday through Wednesday. Any order received after 10 AM EST Wednesday will be shipped the following Monday.

Live Plants that Ship Overnight
This item ships via UPS Overnight at a $24.95 flat rate directly from our greenhouse Monday through Thursday and is only available for delivery within the continental United States. All other methods of shipping methods are unavailable. Shipment to international locations, U.S. territories, AK, HI, P.O. boxes, APO/FPO addresses and express ship methods are unavailable for this item. Gift wrap is not available. Any order received after Thursday 10:00 AM PST will be shipped the following Monday.

Additional Charges
The additional fee listed under an item description is a special handling charge assigned to that particular item due to size, perishable nature, or other qualities that require extra care during shipping. This fee is added to the regular shipping charges detailed in the chart above.

Unlimited Furniture Items, Terrain Collective* Product + Select Oversize Delivery
Many of our furniture items, oversized items, and Terrain Collective products will ship via truck. With Unlimited Flat-Rate Delivery, no matter how many items you place in one order, you'll enjoy a $149 flat-rate fee for select furniture and oversized items. Orders containing more than one Unlimited Flat-Rate Delivery item will be shipped together and delivered at the same time. If you prefer to receive your items as they become available, please contact our furniture specialists. Once your items are ready to ship, we will contact you to schedule a delivery. While you may see a preauthorization on your selected method of payment, your account will not be charged until your items are available to be scheduled for delivery. Furniture will arrive 2-4 weeks after your order has shipped.

Oversized items, including furniture and Terrain Collective products, are only available for delivery within the contiguous United States. Shipment to international locations, U.S. territories, AK, HI, P.O. boxes, APO/FPO addresses, and express ship methods are unavailable for these items.

Our delivery partners are practicing all safety precautions as advised by the CDC. However, if you are concerned about accepting a white glove delivery during this time, please ask the carrier about a contactless curbside option when scheduling your delivery.

*Items that are part of the “Terrain Collective” are artifacts: unique items chosen for their beauty and representation of the terrain lifestyle. Artifacts are often old or antique, but not always. An item is a part of the Terrain Collective and classified as an artifact due to its rarity, the difficulty involved in its discovery, or its limited production.

Backorders
You will be informed if an item is backordered at the time you add it to your shopping basket. You will also be given an approximate date of shipment. You will be notified via email of any changes to the item status.

International Orders
We do not currently accept international orders. Please contact us at service@shopterrain.com or 877-583-7724 if you have additional questions about shipping.

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