Shipping Information

Shipping Information

Holiday Shipping Information
Gifting Season is here! Not to worry – we'll upgrade your shipping, free of charge, to ensure you get your gifts on time. Items must be in stock and available to ship on or before the order cut-off date. Backorders are not guaranteed.

Orders placed after the specified dates and times below cannot be guaranteed for holiday arrival.

Ensure your order arrives for Hanukkah by December 16, 2022!

STANDARD SHIPPING
48 STATES
order by
Fri, Dec. 2, 10 AM EST

EXPRESS SHIPPING
48 STATES
order by
Tues, Dec. 13, 10 AM EST

OVERNIGHT SHIPPING
48 STATES
order by
Wed, Dec. 14, 10 AM EST

Ensure your order arrives for Christmas by December 23, 2022!

STANDARD SHIPPING
48 STATES
order by
Sun, Dec. 18, 10 AM EST

EXPRESS SHIPPING
48 STATES
order by
Tues, Dec. 20, 10 AM EST

OVERNIGHT SHIPPING
48 STATES
order by
Wed, Dec. 21, 10 AM EST

Holiday Shipping Exception Scenarios

*Furniture
order by
Wed, Nov 23, 10 AM EST
*Items must be in-stock and ready to ship.

*Select Beauty/Home and Oversized Home & Décor
order by
Tues, Dec. 13, 10 AM EST
*These items will be indicated on their product detail pages and in checkout.

Alaska, Hawaii, US Territories, and APO/FPO/DPO addresses
order by
Wed, Dec. 7, 10 AM EST

PO Boxes
order by
Fri, Dec. 16, 10 AM EST

As delivery method, timing and fees vary from item to item, please refer to our individual product pages for delivery specifics.

Shipping Times

Regular delivery: 5-8 business days
Express delivery: 2-3 business days
Overnight delivery: 1-2 business days

We pride ourselves in handling your orders quickly, with most in-stock items shipping within 24-48 hours from our distribution center. Should your order include multiple items, they may arrive in separate packages and at variable times based on availability. We do not currently accept international orders.

*Express or overnight orders placed after 10 am EST will ship on the next business day.

 
Standard Shipping
Express Shipping
Overnight Shipping
Up to $49.99
$7.95
$27.95
$32.95
$50 - $99.99
$10.95
$30.95
$35.95
$100 - $199.99
$19.95
$39.95
$44.95
$200 - $499.99
$29.95
$49.95
$54.95
$500 or more
$52.95
$72.95
$77.95

Live Plants that Ship 2nd Day Air
Live plants shipping via 2nd day air have a $16.95 shipping charge. They ship directly from our growers, Monday through Wednesday. Any order received after 10 AM EST Wednesday will be shipped the following Monday. Delivery is unavailable to international locations, US territories, AK, HI, PO boxes, and APO/FPO/DPO addresses. All other shipping methods are unavailable. Note: additional restrictions apply for citrus plants. Citrus plants must be ordered by Monday 8AM EST to ship the week of order placement.

Live Plants that Ship Overnight
This item ships via UPS Overnight at a $24.95 flat rate directly from our greenhouse Monday through Thursday and is only available for delivery within the continental United States. All other methods of shipping methods are unavailable. Shipment to international locations, U.S. territories, AK, HI, P.O. boxes, APO/FPO addresses and express ship methods are unavailable for this item. Gift wrap is not available. Any order received after Thursday 10:00 AM PST will be shipped the following Monday.

Additional Charges
The additional fee listed under an item description is a special handling charge assigned to that particular item due to size, perishable nature, or other qualities that require extra care during shipping. This fee is added to the regular shipping charges detailed in the chart above.

Unlimited Furniture Items, Terrain Collective* Product + Select Oversize Delivery
No matter how many Unlimited Furniture Delivery items you place in a single order, you'll enjoy a flat-rate fee on select furniture and oversize items, starting at $149. In-stock Unlimited Flat-Rate Delivery items will be shipped together and delivered at the same time. Any backordered items will be shipped as they become available. While you may see a preauthorization at time of order placement, your method of payment will not be charged until your items are ready to ship from our warehouse. You will receive an email to schedule your delivery once your items are with our carrier. Your items will arrive 2-4 weeks after your order has shipped.

Please use the chart below to estimate shipping and handling charges based on the pre-tax value of US orders.

*Items that are part of the “Terrain Collective” are artifacts: unique items chosen for their beauty and representation of the terrain lifestyle. Artifacts are often old or antique, but not always. An item is a part of the Terrain Collective and classified as an artifact due to its rarity, the difficulty involved in its discovery, or its limited production.

Backorders
You will be informed if an item is backordered at the time you add it to your shopping basket. You will also be given an approximate date of shipment. You will be notified via email of any changes to the item status.

International Orders
We do not currently accept international orders. Please contact us at service@shopterrain.com or 877-583-7724 if you have additional questions about shipping.

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