
Returning & Exchanging Online Orders
Return or exchange online orders by mail or at a store! Start your online return or exchange here. To locate your order number, simply review your order history. A $5.95 fee will be deducted from your refund for most mailed returns. If you prefer to return your item(s) at a store, you can find the nearest store location here.

Returning In-Store Purchases
In-store purchases may be returned to any store location. Locate a store near you to confirm business hours. Please note: Merchandise purchased at our stores cannot be returned via mail or to our warehouse.

Returning Furniture
Unlimited Furniture Delivery items in a saleable condition may be returned or exchanged within 30 days from the date of delivery. If you need to report an issue with your item(s) or start a return, Our Furniture Specialists are here to help!
We're happy to offer our customers an extended return and exchange window for the holiday season. Orders placed between October 1 and December 31 will be eligible for return or exchange through January 31.
Please note that all product related issues, such as missing or damaged items/packages, must be reported within 30 days from the ship date.
Our Return Policy
All sale items ending in $.95 that are purchased at an additional sale-on-sale discount and marked "Final Sale," cannot be returned or exchanged.
Packaged food and live plants are final sale and cannot be returned or exchanged.
All items sold at Anthropologie Home Outlets are sold as-is and are final sale.
- Returns or exchanges must be accompanied by an original sales receipt or with a successful receipt lookup.
- For all non-plant products returned within 30 days, a refund will be issued to the original form of payment at the original selling price. If returned after 30 days, a merchandise credit for the original selling price will be issued. After one year, we will no longer accept returns or exchanges. For online orders, the window for returns and exchanges will be determined by the delivery date of the shipped items.
- A one-time price adjustment will be granted on full-price purchases only if an original sales receipt is presented within 14 days of purchase.
- All items can be returned to stores with the exception of Unlimited Furniture Delivery items, which must be shipped back to our warehouse and cannot be returned to a store unless they were originally purchased at a store location.
To return or exchange merchandise purchased on shopterrain.com, online orders placed at one of Terrain store locations, or orders placed by phone, follow the easy steps below!
Please note, merchandise purchased in our stores can only be returned to a store. Return labels are only available for orders shipping to the continental US and no additional postage is required. However, a $5.95 shipping charge will be deducted from your refund unless you are processing an exchange. Shipping fees are non-refundable.
Terrain is not responsible for non-Terrain items shipped back to us in error.
1. LOCATE YOUR ORDER
If you have a Terrain account, sign in, select Order History, then locate and select the order you wish to return. Guest orders and orders received as gifts may be found by checking your Order History.
BEGIN ONLINE RETURN OR EXCHANGE
2. START A RETURN OR EXCHAGE & PRINT YOUR RETURN LABEL
Once you've located your order, select Start a Return or Exchange and follow the instructions to print your label. Upon completion, you will receive an email with tracking information, as well as a copy of your label in case it is misplaced.
3. AFFIX RETURN LABEL
Affix the return label to your package, and be sure to remove (or cover) the original shipping label.
SCHEDULE A COMPLIMENTARY USPS PICKUP
SCHEDULE A COMPLIMENTARY UPS PICKUP
If you prefer to use your own carrier, please use a trackable and insured shipping method. Anthropologie is not responsible for shipping fees or lost returns. Don't forget to obtain a tracking number and a receipt from the carrier for your records.
Exchanges
We offer the exchange options listed below.
Exchange for the Same Item in a Different Size or Color
Did you order the wrong size or color? We’ll provide a FREE return label and waive shipping for your new order. Select "Begin Online Return or Exchange" below.
Exchange for a Different Item
If you’d like to exchange your order for a different item(s), please visit your Order History and select “Start a Return or Exchange”. Once you have finished the return process for the selected item(s), feel free to continue shopping and place a new order for any newly selected styles!
Exchange for a damaged, missing, or wrong item(s)
We apologize for any issues with your order. Please submit a claim to initiate a free replacement here.
BEGIN ONLINE RETURN OR EXCHANGE
Refund Process
Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
A refund will then be credited back to your original method of payment and will post approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Gift Card purchases will be refunded in the form of a merchandise credit.
Please note, merchandise purchased in our stores can only be returned to a store. Return labels are only available for orders shipping to the continental US and no additional postage is required. However, a $5.95 shipping charge will be deducted from your refund unless you are processing an exchange. Shipping fees are non-refundable.
Terrain is not responsible for non-Terrain items shipped back to us in error.
1. LOCATE YOUR ORDER
If you have a Terrain account, sign in, select Order History, then locate and select the order you wish to return. Guest orders and orders received as gifts may be found by checking your Order History.
BEGIN ONLINE RETURN OR EXCHANGE
2. START A RETURN OR EXCHAGE & PRINT YOUR RETURN LABEL
Once you've located your order, select Start a Return or Exchange and follow the instructions to print your label. Upon completion, you will receive an email with tracking information, as well as a copy of your label in case it is misplaced.
3. AFFIX RETURN LABEL
Affix the return label to your package, and be sure to remove (or cover) the original shipping label.
SCHEDULE A COMPLIMENTARY USPS PICKUP
SCHEDULE A COMPLIMENTARY UPS PICKUP
If you prefer to use your own carrier, please use a trackable and insured shipping method. Anthropologie is not responsible for shipping fees or lost returns. Don't forget to obtain a tracking number and a receipt from the carrier for your records.
Exchanges
We offer the exchange options listed below.
Exchange for the Same Item in a Different Size or Color
Did you order the wrong size or color? We’ll provide a FREE return label and waive shipping for your new order. Select "Begin Online Return or Exchange" below.
Exchange for a Different Item
If you’d like to exchange your order for a different item(s), please visit your Order History and select “Start a Return or Exchange”. Once you have finished the return process for the selected item(s), feel free to continue shopping and place a new order for any newly selected styles!
Exchange for a damaged, missing, or wrong item(s)
We apologize for any issues with your order. Please submit a claim to initiate a free replacement here.
BEGIN ONLINE RETURN OR EXCHANGE
Refund Process
Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
A refund will then be credited back to your original method of payment and will post approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Gift Card purchases will be refunded in the form of a merchandise credit.
Returns are complimentary at all US and Canada stores. Visit our Store Locator to find the store(s) nearest you.
Unlimited Furniture Delivery items must be shipped back via our delivery service and cannot be returned to a store.
Retail In-store event policy
No refunds will be available for cancellations within one week of the workshop. Please take this into account when you sign up for a workshop.
We rely on an accurate attendance count to make important arrangements for our workshops. If an attendee needs to withdraw from a workshop, they must inform us in writing via email to anthroevents@anthropologie.com.
Refund Process
Most returns will be credited back to your original method of payment within approximately 1-3 business days. It may take up to two billing cycles for the credit to appear on your monthly bank statement. Gift card purchases will be refunded in the form of merchandise credit.
Exchanges
Exchanges can be made in our stores within one year of purchase or delivery date of shipped items.
Unlimited Furniture Delivery items must be shipped back via our delivery service and cannot be returned to a store.
Retail In-store event policy
No refunds will be available for cancellations within one week of the workshop. Please take this into account when you sign up for a workshop.
We rely on an accurate attendance count to make important arrangements for our workshops. If an attendee needs to withdraw from a workshop, they must inform us in writing via email to anthroevents@anthropologie.com.
Refund Process
Most returns will be credited back to your original method of payment within approximately 1-3 business days. It may take up to two billing cycles for the credit to appear on your monthly bank statement. Gift card purchases will be refunded in the form of merchandise credit.
Exchanges
Exchanges can be made in our stores within one year of purchase or delivery date of shipped items.
FURNITURE & SELECT DÉCOR
- Unlimited Furniture Delivery items in saleable condition may be returned or exchanged within 30 days of the delivery date.
- Unlimited Furniture Delivery items must be shipped back via our delivery service and cannot be returned to a store.
- We hope everything goes perfectly, but in the event that it doesn't, please contact our Furniture Specialists to report any damages or issues. For White Glove Delivery, the delivery team should contact our Furniture Specialists before leaving. For support after unpacking doorstep or oversized UPS items, contact out furniture specialists immediately to report any damages or concerns.
- Replacement parts may be available for select items. For more information, please contact out furniture specialists.
- If your item(s) arrived via delivery service, please contact out furniture specialists to schedule a complimentary return pickup. Your method of payment will be refunded once your items are processed at our warehouse. The initial Unlimited Furniture Delivery fee is non-refundable.
- If your oversized item(s) arrived via UPS, please contact out furniture specialiststo get a return label. A $5.95 shipping charge will be deducted from your refund.
- Contact our furniture specialists for assistance to complete your furniture exchange. Exchange orders may be subject to an additional flat-rate shipping fee.
You can return online orders by mail or at a store, as long as they are accompanied by an original sales receipt or with a successful receipt lookup. Use the Start A Return or Exchange link located in the footer on our website. Enter the order number and the billing zip code that was used to place the order.
The order number can be found on the shipping label on the outside of the packaging. If you're unable to locate this number, please contact us with the gift giver's name and/or email address and we'll be happy to help.
Make sure to select the e-merchandise credit option and enter the email address you wish for it to be sent to once the return has been received.
In-store purchases may be returned to any store location for merchandise credit. Locate a store near you to confirm business hours. Please note that merchandise purchased in our stores cannot be returned via mail.
The order number can be found on the shipping label on the outside of the packaging. If you're unable to locate this number, please contact us with the gift giver's name and/or email address and we'll be happy to help.
Make sure to select the e-merchandise credit option and enter the email address you wish for it to be sent to once the return has been received.
In-store purchases may be returned to any store location for merchandise credit. Locate a store near you to confirm business hours. Please note that merchandise purchased in our stores cannot be returned via mail.
Live plants are final sale and cannot be returned or exchanged.
We ask that you take extra care with your living plants as they are perishable and subject to variable conditions such as weather, transportation, soil quality, watering, and positioning in your garden. Acceptance of our plant products at the time of sale is considered proof of good health and survivability, and are final sale.
For online customers, if a plant arrives damaged, dead, or does not meet your expectations, please submit a claim here.
We are happy to share our expertise with you to maximize your success with our plants, trees, and shrubs. At the time of purchase, please see one of our Nursery Specialists or refer to the product details for more information on how to care for plant materials.
Rare, Unusual, and Hard-to-Find Plant Buying Policy
You will be able to inspect your plant upon pick up at our nursery. Our nursery staff can assist you with any plant care questions you may have at that time. This is a live plant, so occasional scarring and broken leaves are normal. Additionally, please remember plants may go through dormant periods or show signs of stress during their life. Many problems can be fixed if detected in time. Please refer to our care instructions to make sure your plant is getting the proper light, water, drainage, and soil for it to stay healthy. With this in mind, please understand that we cannot accept returns, refunds, or exchanges for plants once you leave the store with your plant purchase.
We ask that you take extra care with your living plants as they are perishable and subject to variable conditions such as weather, transportation, soil quality, watering, and positioning in your garden. Acceptance of our plant products at the time of sale is considered proof of good health and survivability, and are final sale.
For online customers, if a plant arrives damaged, dead, or does not meet your expectations, please submit a claim here.
We are happy to share our expertise with you to maximize your success with our plants, trees, and shrubs. At the time of purchase, please see one of our Nursery Specialists or refer to the product details for more information on how to care for plant materials.
Rare, Unusual, and Hard-to-Find Plant Buying Policy
You will be able to inspect your plant upon pick up at our nursery. Our nursery staff can assist you with any plant care questions you may have at that time. This is a live plant, so occasional scarring and broken leaves are normal. Additionally, please remember plants may go through dormant periods or show signs of stress during their life. Many problems can be fixed if detected in time. Please refer to our care instructions to make sure your plant is getting the proper light, water, drainage, and soil for it to stay healthy. With this in mind, please understand that we cannot accept returns, refunds, or exchanges for plants once you leave the store with your plant purchase.