Our Response to COVID-19

Our Response to COVID-19

The well-being of our customers and the URBN family continues to be our top priority. Please see below for the latest updates on how we are responding to COVID-19.

Our In-Store Experience
All store locations are following state and local guidelines for mask use and social distancing.

Shipping Updates
Our fulfillment centers and carrier networks are open and operational. At checkout, we’ll provide you with an estimated delivery date for your order based on your shipping method. Any delays or changes to your order timing will be communicated via email. Our carriers are maintaining normal delivery operations except where limited by local government restrictions. Please reference our shipping page for the most up-to-date timing.

Backorders
COVID-19 has impacted our global supply chain, causing production delays for many brands, including ours. While we are working diligently to keep our special product offerings in stock, at this time, you may notice an increase in backordered items. Our website reflects the most up-to-date shipping estimates. You will receive an email if there are any changes to the status of your items.

FAQs
IS MY STORE OPEN? ARE THERE ANY CHANGES TO STORE HOURS?

All of our stores are now open! For current hours and ways to shop with us, please visit your local store page.

CAN I CONTACT CUSTOMER SERVICE?
Yes, we are here to help! Our customer service team is available for your questions. Contact us for up-to-date information.

WILL MY ORDER BE DELAYED DUE TO COVID-19?
At checkout, we’ll provide you with an estimated delivery range for your order based on your shipping method. Any delays or changes to your order timing will be communicated via email. Our carriers are maintaining normal delivery operations except where limited by government restrictions.

AFTER MY ORDER IS PLACED, CAN I CHANGE MY SHIPPING ADDRESS?
As soon as you place your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed.

CAN I CANCEL MY ORDER DUE TO COVID-19?
As soon as we receive your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed. In limited circumstances, we may be able to cancel items if they have not shipped. Please contact us for assistance.

CAN I DELAY MY SHIPMENT?
Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments.

ARE YOU STILL OFFERING IN-STORE PICKUP?
We are currently offering curbside pick-up at select stores. Please visit your local store page or our curbside pick-up page to learn more.

HOW WILL MY FURNITURE ORDER BE IMPACTED BY COVID-19?
Our delivery partners are practicing all safety precautions as advised by the CDC. However, if you are concerned about White Glove Delivery during this time, please ask the carrier about a contactless curbside option when scheduling your delivery.

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