Our Response to COVID-19

Our Response to COVID-19

Fall 2020
Since reopening our doors to the community, we've implemented a few new experience guidelines with your safety in mind. For further details on hours, social distancing measures, and more, please visit your local store page.

FAQs

IS MY STORE OPEN? ARE THERE ANY CHANGES TO STORE HOURS?
All of our stores are now open. For current hours and ways to shop with us, please visit your local store page.

CAN I CONTACT CUSTOMER SERVICE?
Yes! Our customer service team is available to help answer your questions. Please visit our contact us page for up-to-date contact options.

CAN I EXPECT MY SHIPMENT TO BE DELAYED?
Our fulfillment centers and carrier networks are open and operational. You may experience temporary delays in the ordering process as a result of the additional safety measures we are employing to help protect our employees.

WILL MY ORDER BE DELAYED DUE TO COVID-19?
At checkout, we’ll provide you with an estimated delivery range for your order based on your shipping method. Any delays or changes to your order timing will be communicated via email. Our carriers are maintaining normal delivery operations except where limited by government restrictions.

AFTER MY ORDER IS PLACED, CAN I CHANGE MY SHIPPING ADDRESS DUE TO COVID-19?
As soon as you place your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed. In limited circumstances with specific carriers, we can request a package intercept.

I HAVE AN ORDER SHIPPING TO AN AREA IMPACTED BY GOVERNMENT RESTRICTIONS. WHAT DO I DO?
For addresses impacted by government restrictions, our carriers will hold your order at one of their facilities until they are able to deliver your items. Your health and well-being are our highest priority during this challenging time and we apologize for the unexpected delay. For furniture orders, our delivery partners will contact you to reschedule your delivery.

CAN I CANCEL MY ORDER DUE TO COVID-19?
As soon as we receive your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed. In limited circumstances, we may be able to cancel items if they have not shipped. Please contact us for assistance.

CAN I DELAY MY SHIPMENT?
Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments.

ARE YOU STILL OFFERING IN-STORE PICKUP?
We are currently offering curbside pick-up at select stores. Please visit your local store page or our curbside pick-up page to learn more.

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