Let us know what we can help you with

Tell us what went wrong!

Missing Package

Never received your package but your tracking says delivered?

Missing Item

Was an item missing from your package?

Damaged Item

Was your item damaged or defective?

Wrong Item

Did you receive an incorrect item in your package?

Is your experience not reflected above? Please start a return or exchange or Contact Us for further assistance.

Claim Return / Exchange Summary

Your Claims Summary is calculated at the Return Method step

  • All claims are reviewed and processed by our team within 72 business hours. Please allow additional time to complete any necessary quality assurance.
  • You will receive an email regarding the outcome of your claim. Our team will notify whether you need to return any of the items.
  • If you requested a replacement and your item is no longer available, we will issue a refund.