Domestic Routing Instruction (Plant Vendors)
Deliveries to the Terrain store locations

  • All deliveries must be scheduled 48 hrs in advance.
  • Terrain at Styers: To schedule delivery please contact the receiving manager at 610-459-6028.
  • Terrain at Westport:To schedule delivery please contact the receiving manager at 203-226-2750.
  • Receiving hours are 7am to 4pm.
  • Receiving days are Monday through Thursday
  • Unscheduled deliveries will be refused.
  • 3rd party freight invoices must include purchase order number and must be submitted to corporate office by fax at 215-454-5500 or by email at InboundRR@urbanout.com.


Domestic Routing Instruction (Non-Plant Vendors)
Shipments under 200 LBS
Shipments ranging from 1-200 pounds ship via UPS. UPS shipments must not exceed 20 cartons, regardless of weight. If dimensional weight is over 200 lbs., please refer to LTL instructions below. Please make sure that Terrain and the channel (Direct/Retail) is visible on all shipping documents.

When shipping via vendor’s preferred carrier a delivery appointment with the DC is required. Please call the Gap DC to schedule a delivery appointment at 717-442-1211 or 717-442-1218.

Shipments delivering to the Gap address should be marked as collect. Shipments delivering to the Terrain stores
Store # 3001: 914 Baltimore Pike, Glen Mills, PA 19342
Store # 3002 561 Post Road East Westport, CT 06880
should be marked as Third Party and should use the following bill-to address:
Urban Outfitters, Inc.
755 Brackbill Rd.
Gap, PA 17527

The following account number is to be used for all UPS shipments: V897V2

Insurance
When using UPS under freight collect terms, all vendors are instructed NOT to insure the shipment. Vendors will be contacted by URBN transportation for any insurance expenses that have been added to the freight invoice.

UPS.Com Shipment Instruction
In order to ship 3rd Party via UPS, you will have to create an account on UPS.Com and have a valid UPS account number. Once created and you have entered your shipment details:
Select “Bill Another Third Party”.
Enter V897V2 in the Account # field.
Enter 17527 in the Postal Code field.
Select your UPS account # from the “Associate a Shipper’s UPS Account #” drop down.
Click the Next button located on the lower right hand of the screen to continue.


Shipments over 200 lbs
Shipments from 200-3,999LBS. and up to Class 125 (Class 150 for shoe vendors only)

LTL Shipments to Urban Outfitters, Inc. Distribution Centers:
To ship LTL please email InboundRR@urbanout.com and copy in your buying contact to receive a freight quote. The following information will need to be provided:

  • Ready Date
  • PO Number
  • Origin City, State, Zip (Canada: City, Province, Postal code)
  • DC destination.
  • Carton and pallet count
  • Carton and pallet count
  • Pallets: Stackable/Non-Stackable
  • Weight
  • LTL freight class if applicable.



CT, NJ, NY commercial district (zip codes prefix 100-119)
Gilbert East 800-245-6161 guaranteed same day pick up when called in by noon

DC, DE, MA, MD, ME, NH, PA (zip codes prefix 170-196), RI, VT, NY (all zip codes not listed above)
UPS Freight (800) 333-7400
N.E. Motor Freight (800) 847-2728
Volpe Express (800) 523-0596 -or- (610) 630-0700

PA (zip codes not listed above) and All other states
UPS Freight (800) 333-7400
ABF (800) 624-6023
YRC (800) 610-6500

Shipments Over 3,999 lbs or over Class 150

Shipments over Class 150
If shipment exceeds Class 150 and originates from one of the states listed below, please route as follows:

DC, DE, MA, MD, ME, NH, PA (zip codes prefix 170-196), RI, VT, NY (all zip codes not listed above)
N.E. Motor Freight  (800) 847-2728

Shipments over 3,999 LBS
For LTL shipments over 3,999 LBS. and truckload, please contact the Transportation Department 48 hours in advance for routing instruction. Email your routing request to InboundRR@urbanout.com. Please include the following routing details:

  • Ready Date
  • PO Number
  • Origin City, State, Zip (Canada: City, Province, Postal code)
  • DC destination.
  • Carton and pallet count
  • Carton and pallet count
  • Pallets: Stackable/Non-Stackable
  • Weight
  • LTL freight class if applicable.


Note: Free time for truckload shipments is 2 hours. Any detention costs incurred after the free time will be charged back to the vendor.

Furniture Vendors
If you are shipping a furniture PO for either channel (Direct/Retail), please contact the Transportation department for routing at InboundRR@urbanout.com. Please refer to routing details.

Canadian Vendors
For all shipments, please contact the Transportation Department for routing 48 hours in advance of shipping. Email your routing request to InboundRR@urbanout.com. Please refer to routing details.

BOL Instructions
Bills of Lading must be marked as collect as we will not authorize “prepay and add” on vendor invoices. A Bill of Lading is required for all domestic shipments, Truckload or LTL (Less than Truckload). A Bill of Lading is not required for shipments shipped via small parcel (i.e. UPS, Fed Ex, etc.).

Note: Multiple Purchase Orders shipped to the same location, on a given day, must be shipped on one Bill of Lading. Pallet counts listed as units are not acceptable.

The following information must be legible and included on the carrier’s bill of lading:

  • Complete address of shipper
  • Complete address of consignee
  • Terrain PO number
  • Brand and channel (Direct/Retail)
  • Number of cartons per PO
  • Total number of cartons
  • Freight terms (collect)

What is NMFC?
The National Motor Freight Classification (NMFC) guide is a list of all items, in theory, that could possibly be transported by a common carrier. The list of items then has a class associated with each item. The class is used by the common carrier of the goods to determine the rate of the shipment (along with distance and weight). If you don’t know the shipment classification of your shipment, you can call your carrier, with the following information:

  • Description of the item(s)
  • Value of the item(s)
  • How it is packaged
  • Density of the item(s) - This is calculated by comparing the weights of an item with the space it takes up (pounds / cubic feet)
  • Whether the item is new or used


How can shippers access the same NMFC classes that the carriers use?
Vendors can purchase copies of the NMFC guide, which is sold through the NMFTA (703) 838-1810

How can shippers contact the NMFC if they have questions on classes?
By calling them directly at (703) 838-1810

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