Contact Us

Gifting season has arrived! Thank you for your patience while we make sure we get everything right during our busiest time of year! For immediate assistance, please use our Chat feature below. If you are looking for the status of your order, you can check here.

Chat
Need an answer right away? Contact us via chat 24/7.
Chat With Us

Phone
Prefer to speak with a customer service representative?
Call 1-877-583-7724 between the hours of 8AM–10PM ET, Monday through Friday; 8AM-9PM ET, Saturday through Sunday and we'll be happy to help!

FURNITURE
For existing furniture orders, please call 1-800-732-2306 between the hours of: 8AM–10PM ET, Monday through Friday; 8AM–5PM ET, Saturday.

Instructions for scheduling your furniture delivery will be sent via email once your items are with our carrier. To change or inquire about a scheduled delivery, please contact the carrier directly.

Email
Email us any time! We typically reply in 24-48 business hours.
service@shopterrain.com

Social
To send us a private or direct message, like @shopterrain on Facebook or follow us on Instagram. We’ll get back to you as soon as we can. Please include your name, order number, and email address for a faster response!

Terrain Cafe Email:
Email us any time about your terrain cafe experience. We typically reply in 48-72 business hours. customerservice@terraincafe.com